Refund Policy

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At Inertia Cart, we are committed to providing high-quality products and services to our customers. Our refund policy outlines the conditions under which refunds may be granted for purchases made through our website.

Eligibility for Refunds:
  1. Refunds may be granted in the following circumstances:
  • Product Defects: If the product you received is defective or damaged upon arrival, you may be eligible for a refund.
  • Non-Delivery: If you have not received your order within 30 days from the delivery time and we are unable to resolve the issue, you may be eligible for a refund.
  • Cancelled Orders: If your order is eligible for cancellation as per our cancellation policy and you qualify for a refund, a refund may be granted.
  • Any customised order placed by a customer is subject to made to order, and cancellation or refunds are not possible unless there is a damage in the product. 
 
Refund Request Process:
  1. To request a return, you must contact our customer support team at onlineorders@inertiacart.com within 24 hours of receiving your order or discovering the issue.
  2. You may be required to provide proof of purchase, such as order confirmation or receipt, as well as evidence of the defect or issue with the product.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. If rejected, the item will be sent back to you.
Refund Evaluation:
  1. All refund requests will be evaluated on a case-by-case basis by our customer support team.
  2. We reserve the right to refuse a refund if:
  • The product has been used, damaged, or altered after delivery.
  • The issue with the product is deemed to be the result of misuse, negligence, or improper care.
  • The request does not meet the eligibility criteria outlined in this policy.
Refund Process:
  1. If your refund request is approved, we will process the refund to the original payment method used for the purchase within 10  business days.
  2. Please note that it may take additional time for the refund to reflect in your account depending on your financial institution's processing times.
No Refund Policy Exceptions:
  1. Our refund policy is strict, and we do not make exceptions for reasons other than those outlined in this policy.
Changes to Refund Policy:
  1. We reserve the right to modify or update our refund policy at any time without prior notice. The latest version of the refund policy will be posted on our website.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at info@inertiacart.com or call us at +91 9591764444.